AHORA Framework for Resilient Conflict Resolution
The AHORA Conflict Resolution System is a bilingual (English/Spanish) framework that helps staff resolve workplace conflict within 48 hours through clear, structured steps: Acknowledge, Hold Yourself Accountable, Open Possibilities, Request Repair, and Act & Align.
Its purpose is to reduce defensiveness, prevent assumptions, and build accountability and trust so staff can repair relationships and restore productivity quickly.
WHY AHORA?
This Training goes beyond theory and places staff directly into experiential role-play scenarios. Participants practice resolving conflict in real, direct ways that mirror the challenges they face at work. Each scenario is drawn from real-life examples, pre-coordinated with organizational leaders, ensuring the training is practical, relevant, and immediately applicable.
Impact of Conflict at the Workplace
Time and Productivity Drain
Employees spend 2.1–2.8 hours per week navigating workplace conflict. This translates into enormous hidden labor costs that are rarely tracked.
Staggering Financial Impact
Lost productivity from conflict costs U.S. employers over $359 billion annually. For organizations, these are avoidable losses that dwarf the cost of investing in training.
Fuels Turnover & High Replacement Costs
18% of employees leave due to unresolved conflict, and 16% are terminated. Replacing staff can cost 30–150% of annual salary, making conflict resolution a critical bottom-line issue.
Training Works—But Is Underutilized
Most employees receive no conflict resolution training. However, 95% of those who do report greater confidence and better outcomes, demonstrating a direct ROI for structured frameworks like AHORA.
Pre and Post AHORA Framework
Training Impact Results from Staff at LifeMoves
Over 50 staff members have been trained on the AHORA Framework for Resilient Conflict Resolution
Increased Confidence to Resolve Conflict at the Workplace
Staff confidence in addressing conflict directly rose significantly, from 3.2 (pre-training) to 4.2 (post-training), reflecting a 30% increase in readiness.
Empowered to Repair Harm
After the training, staff reported they now have the tools to repair harm when they've caused impact. This moved from moderate confidence pre-training to consistently high agreement post-training, with an average score of 4.1.
Measurable Growth & Readiness
Overall, the AHORA Framework provided staff with the necessary tools to address conflict directly, repair relationships, and build trust—showing measurable growth in knowledge and readiness by 30%.
AHORA TRAINING APP
Staff will be supported in their learning by using the AHORA Training App.
AHORA Training APP QR Code
Post AHORA Training Staff Feedback
Here are some positive staff comments from the post-training survey:
"Reminding me to be kind before I begin the conversation."
"To speak with care or concern of the relationship."
"It helped me think before what comes out of my head and to communicate better in a more professional manner."
"This training created an environment for communicating needs in an observed space."
"Gave me an opportunity to practice finding my voice to talk about conflict."
"I feel it gave me ways to answer to conflict with resolution… I realized I already practice some of it but need to not be scared to do it."
"It helped me understand the framework for conflict resolution."
"Deescalate and prevent it."
"Better ways to address issues."
"To be more open to resolve a conflict in the moment and not sit with it and hold resentment."
Questions/Comments?
Please reach out to
Isabella Karabed
Phone: (408) 396-0725
We can help you achieve the company that you envision!